GENERAL INFORMATION,
TERMS OF SALE AND CONDITIONS
PRICES
All prices are subject to change without notice and are FOB factory.
TERMS
All orders are subject to credit approval. Buyer shall be liable for all collection costs, attorney's fees and court costs.
INITIAL ORDERS
Initial orders require a 50% deposit with the balance due before shipment. Petersen Furniture reserves the right to alter or cancel credit terms at its discretion, and request payment in advance.
QUOTATIONS
All written quotations received from Petersen Furniture are valid for a period not to exceed 60 days, unless extended in writing.
Quoted delivery dates are estimated and subject to change due to unanticipated volume or other events beyond our control, such as delays in receipt of materials or parts, etc.
Any prices or freight quotations received from Petersen Furniture must accompany, or be included on the purchase order.
BASIC ORDERING INFORMATION
To ensure that your order is correctly processed please be very thorough and accurate.
PHONE AND E-MAIL ORDERS
Purchase orders may be submitted via Telephone or E-mail which is encouraged to improve lead time. However, if your order is not immediately acknowledged it is important to follow up with the original purchase order clearly marked "confirmation, do not duplicate", in the event transmission of the E-mail was improper or not received.
ORDER ACKNOWLEDGMENTS
All orders accepted by Petersen Furniture will be acknowledged at once. The buyer is responsible for checking this acknowledgment to insure that all information is correct, with respect to quantity, pricing, finish, style, upholstery, shipping information, etc. Unless Petersen Furniture is notified within 7 days of any discrepancy or error on our order acknowledgment, Petersen Furniture assumes no responsibility for manufacturing other than in accordance with the acknowledgment. If our acknowledgment is not received within 1 week from the date or order, please advise us immediately.
ORDER CHANGES AND CANCELLATIONS
Due to the custom nature of our products, Petersen Furniture must specially purchase materials and have products individually assembled according to the specifications of each purchase order. Therefore, once Petersen Furniture accepts and acknowledges an order, it is fully binding and is not subject to cancellation or change by the buyer. This does not mean that it is never possible to cancel or change an order. However, the request must be submitted in writing, approved and acknowledged by the us, and may require charges for labor, materials, and/or other expenses we have incurred.
SPECIAL MATCHING
If your order is to match a previous order, it must be clearly stated on your order, with reference made to our original invoice or acknowledgment number and date. Petersen Furniture is not responsible to supply materials such as laminate, vinyl, fabrics or other items that may be discontinued.
Finishes may change over a period of time and it is recommended that the buyer submit a sample from the original order when possible to assure the best possible match. When a special wood finish is requested, Petersen Furniture will attempt to match as closely as possible, but cannot assume responsibility for variations resulting from application of color finishes on various woods. We may, in some instances, request the buyer to return a signed approval prior to production.
DISCONTINUED STYLES
Often a number of styles from previous price lists or catalogs are discontinued or retired from the line and no longer listed on the web site or our price lists. This does not always mean that these items are no longer available, but may have been discontinued and replaced with a similar item or may still be available upon request. Please feel free to call us for information on these particular items.
SHIPPING
All prices quoted are FOB, factory. Buyer should advise preferred shipping and routing with each order. If no carrier is requested by name, or if named carrier does not serve our particular factory or consignee location, we will ship by the method deemed most practical, but will not be responsible for any differences in freight charges.
All delivery dates quoted are approximate. Any orders shipped later than the factory scheduled delivery date are free from any penalties imposed by the buyer.
From the time the carrier signs for shipment, Petersen Furniture no longer has title to the merchandise, and the carrier becomes the agent of the consignee. Disposition of shipments refused by consignee is the responsibility of the consignee and/or buyer.
Any additional shipping charges incurred by Petersen Furniture for matters such as C.O.D. fees, inside delivery, etc., will be billed to the buyer.
SHORTAGES OR DAMAGE CLAIMS
Petersen Furniture is not responsible for loss or damages incurred in transit. Before accepting merchandise from the carrier, the consignee should inspect and note any loss or damage on the delivery receipt.
If there is loss or damage, a report should be made immediately to Petersen Furniture and with the carrier. If damage or loss is discovered after delivery, the carrier should be notified immediately for an inspection of concealed damage as well as for instructions in filing a freight claim. Concealed damage claims must be filed with carrier within 5 days of receipt of goods.
Shortages other than loss in transit, or any variance in the specifications of the order must be reported to Petersen Furniture within 5 days of receipt of goods. failure to make such claim shall constitute acceptance of the merchandise and a waiver of any defects, errors or shortages.
Petersen Furniture's liability shall be limited to the selling price of any defective goods, and shall at no time include profits or loss of profits. All replacement orders for freight-damaged merchandise must be accompanied by a completed and signed copy of the carrier's inspection report.
RETURNS
No returned merchandise will be accepted by Petersen Furniture for exchange, credit or repair unless prior consent is given. Unauthorized returns will be refused and returned to the consignee freight collect.
Where returns are authorized freight charges ( both ways ) and any restocking charges are the responsibility of the buyer. Restocking charges will range from 25% to 50% of the original purchase price.
STORAGE
Under normal circumstances, if buyer advises at time of placing order that shipment should be made after a specified date, Petersen Furniture will try to accommodate such requests.
If, however, no specific date was requested, and when the order is ready for shipment, buyer is unable or unwilling to accept delivery, Petersen Furniture will invoice the buyer as of the scheduled date of shipping, and charge buyer for all handling,
transfer and storage costs incurred from the scheduled date until actual shipping date.
Where buyer requests that production be halted on an order for a period of time, and materials cannot be diverted to fill other orders, Petersen Furniture will determine the storage requirements for such "in process" materials and charge buyer accordingly.
PRODUCT SPECIFICATIONS
Frequently, new production techniques and materials are adopted in order to improve quality, durability or efficiency. Petersen Furniture reserves the right to incorporate new materials or make modifications in design, construction, wood finishing, upholstering, or in the dimensions of the product line, without prior notice. The uniqueness in the manufacture of certain items may cause slight variations in the dimensions, weights or other specifications.
FLAME RETARDANCY
Municipal requirements regarding flame retardancy for use in various types of facilities are constantly changing. As part of our customized service, we can offer a wide variety of upholstery, foam materials and barrier cloths to meet unique flame retardant specifications.
If buyer must satisfy a particular code, e.g., State of Calif. Tech. bulletin 117-E or Boston Fire Dept. Code (BFD 9-1), this must be clearly indicated on the request for quotation and/or purchase order.
We can advise buyer of special pricing for this service, but Petersen Furniture is not liable for noncompliance with local code requirements if the buyer fails to advise of these requirements at the location where merchandise will be used or stored.
Note, most flame retardant treatments are salt solutions. Cleaning flame retardant upholstery with water or water-based foams will, therefore, result in salt ringing. Solvent-based fabric cleaners or dry cleaning are alternate methods of cleaning.
However buyer is cautioned to test proposed cleaning procedures on a small portion of fabric before proceeding with cleaning of the entire installation.
WARRANTY
All products manufactured for Petersen Furniture are guaranteed against failure from defective workmanship, when installed and utilized for their intended purpose. The factory warranties are usually limited to one year unless otherwise specified.
Under this warranty, any product proven to be defective shall be repaired or replaced at our option, free of charge, provided it is returned prepaid, authorized and as directed .
In no case shall liability under this Warranty exceed the original purchase price of the defective merchandise. We reserve the right to inspect the defective item at our premises to establish the cause of the alleged product failure.
This Warranty shall not apply to any product which shall have been repaired or altered by anyone other than Petersen Furniture personnel in any way as to affect, in our judgment, its stability and durability,
nor which has been subjected to misuse, negligence, abuse or accident.
Only those products specifically designated for outdoor use will be warrantied against damage caused by exposure to the elements. Except as noted these products will not be warrantied against damage caused by salt air or ultra-violet rays.
This Warranty shall not apply to merchandise which was exposed to harsh or acidic cleaning agents or abrasives.
Petersen Furniture reserves the right to make changes at any time, without notice, in materials, dimensions, specifications, equipment, colors, design or prices.
Petersen Furniture also reserves the right to make such changes at any time without any obligation to make comparable revisions and/or modifications on products manufactured at a previous time.
The cost of field repairs performed by non-Petersen personnel will not be reimbursed unless expressly authorized in writing by Petersen Furniture prior to the repair.
Petersen Furniture does exclude upholstery from this warranty, whether the material is provided by Petersen or as C.O.M. However, warranties are often provided by the upholstery mill.
MAINTENANCE
To ensure durability and longevity of Petersen Furniture products and customer satisfaction, periodic inspection and maintenance is necessary. Customers should inspect merchandise at regular intervals - particularly the joints, welds, swivels and other points of stress as well as missing glides, screws or bolts, and to clean and tighten screws and bolts, and grease parts where necessary. If repair parts are needed, use only Petersen replacement parts and attachment methods.
If an item shows any sign of structural fatigue, it should be taken out of service immediately. If covered by warranty, Petersen Furniture should be notified immediately. Any continued use of the product is at buyer's risk and Petersen Furniture's warranty will no longer be valid.
( Residential Customers please also see Returning Custom Made Orders - Re-stocking Charges )